Shipping Policy

Last Updated: August 2026

At Toys, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains our shipping process, delivery times, and related information.

Order Processing Time

All orders are processed after payment confirmation.

  • Orders are usually processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation email after your purchase is completed.

Shipping Time

Delivery times may vary depending on your location and shipping method selected.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days (where available)

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location

  • Order size and weight

  • Selected shipping method

Any applicable shipping fees will be displayed during checkout before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (if available).

You can use this information to monitor your delivery status.

Delivery Information

Please ensure that your shipping address is correct before placing your order.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete address details

  • Customer unavailability at the delivery location

  • Failure to collect the package from the courier

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected timeframe, please contact our support team.

We will work with the shipping provider to investigate and resolve the issue.

Please contact us within 7 days of receiving a damaged item and provide:

  • Order number

  • Photos of damaged packaging/product

  • Details of the issue

International Shipping

(If applicable)

We currently offer shipping to selected countries. Additional delivery times, customs fees, taxes, or import charges may apply depending on the destination.

Customers are responsible for any customs duties or additional charges imposed by their country.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Email: support@yourdomain.com
Phone: +1 (000) 000-0000
Address: Your Business Address

Thank you for choosing Toys. We appreciate your trust and look forward to delivering fun and learning to your family.